Presales Engineer Job Description

Responsibilities:-

·        Work closely with the sales team, and provide technical consultancy to clients, focusing on network security, data center infrastructure and IT solution.

·        Responsible for understudy customer requirements, environment, and challenges and able to propose/provide system integrated design and implementation solutions to clients.

·        Work with Account Manager to propose solutions with align with account strategy.

·        Able to carry out functions in solution offering (term of requirements, proposal, demo, presentation, etc.).

·        Preparing Proof of Concept equipment to clients.

·        Develop strong relationships with counterpart sales team, solution provider & partners.

Contact Center

·        Work closely with Project Manager and vendors, and provide implementation to clients, focusing on Genesys Cloud, Contact Center, LINE OA, CHATBOT etc.

·        Responsible for understudy customer requirements, environment, and challenges and able to configure system integrated design and implementation solutions after sale.

·        Ensure the implementation of solutions meet the requirements

·        Collaborate with customer/vendor and business lines to deliver projects under timeline

·        Install, configure, maintain and troubleshoot proposed system

·        Evaluate solution and make recommendation to resolve project issues

·        Provide technical support and report analysis to customer

·        Assists coordinating and consolidation of technical and process documentation

·        Able to create system diagram, architecture of system design and work instruction with estimate impacts.

Requirements:-

·        Thai nationality

·        Bachelor's Degree in Computer Engineering, Telecommunication Engineering, Computer Science, Information Technology, MIS or related fields

·        3+ years’ experience in IT Solution design and planning (pre-sales)

·        3+ years’ experience in Contact Center, CHATBOT,LINE OA will be advantages.

·        Have knowledge in cybersecurity and network

·        Have Knowledge in products such as Dell, Dell EMC, VMware, and cybersecurity products is an advantage

·        Familiar with government environment is an advantage

·        Good personality with excellent presentation, communication, negotiation, organizational, and interpersonal skills

·        Able to work under pressure

·        Able to work in team or individual

·        Able to work in flexible time

·        Self-motivation and wiling to learn new technologies

·        Good command in written and spoken English

·        Have own car with license